Insights
Longer-form essays and field notes on putting AI to work — written for thinking adults, not headlines.
The "do more with the team you have" week
A one-week structure for finding where AI can genuinely take work off your team's plate, based on how UK small businesses are actually using it today.
Labour costs and tax pressure: where AI helps (and where it does not)
Employer NI and labour costs are squeezing UK small business hiring. Where AI genuinely reduces that pressure — and where it can't touch the problem at all. Not tax advice.
Marketing that fills the pipeline when you cannot add headcount
You can't hire a marketer right now, but the pipeline still needs filling. Here's a realistic look at what AI can and can't do about that.
Sales follow-up that does not die in the inbox
Most lost deals in small businesses aren't lost to a competitor — they're lost to a follow-up that never happened. A practical look at why, and where AI genuinely helps.
Get paid without the awkward chase
Late payment is a documented, ongoing problem for UK small businesses. Here's a practical, AI-assisted way to chase invoices that doesn't rely on you feeling comfortable being pushy.
Grow the book without hiring another pair of hands
Most UK small businesses can't add headcount right now. Here's the practical case for using AI to absorb more work with the team you already have, and where that plan breaks down.
Why most small-business AI pilots fail (and how to avoid it)
AI pilots drift when nobody owns the test and success is undefined. Set one task, one nearby metric and one decision date.
Pick one AI workflow and stick with it for 30 days
AI progress stalls when every week brings a new tool. Choose one repeated workflow, give it an owner and measure it for 30 days.
Shadow AI in small teams: what your staff are already pasting
Your team may already be using ChatGPT out of sight. Map the tools, inputs and account types with a simple inventory before writing a policy.