Microsoft 365 Copilot for Outlook and Word (SMB)
What Microsoft 365 Copilot Business actually includes for Outlook and Word, and how a small UK business can use it without overpaying for features it won't touch.
Microsoft 365 Copilot for Outlook and Word (SMB)
By Jason Sibley
What this is for, and who it's for
This is for a small UK business already on Microsoft 365 Business Basic, Standard or Premium, wondering whether Microsoft 365 Copilot Business is worth adding, and specifically what it does inside Outlook and Word — the two apps most small teams actually live in day to day. It's not a guide to the enterprise version of Copilot, and it's not a guide to Teams meeting recap (covered separately). It's about the everyday inbox-and-documents grind.
What people get wrong
They confuse Copilot Chat (free) with the paid Copilot add-on. Microsoft 365 Copilot Chat is included at no additional cost for eligible Microsoft 365 plans an