From 30 October employers must take all reasonable steps to prevent sexual harassment and can be liable for harassment by customers. Draft your plan with AI, then get it checked.

By Jason Sibley
This guide is for owners who employ people in England, Scotland or Wales. It matters most if your staff deal with customers or the public, for example in pubs, cafés and shops, or as tradespeople working in customers' homes. If you're elsewhere in the UK or in Ireland, check what applies to you.
It shows how to use AI to draft a harassment prevention plan in an afternoon. It is general information, not legal advice. Acas is the free first stop for employers. Have a solicitor or HR adviser check your finished plan.
Since 26 October 2024, under the Worker Protection (Amendment of Equality Act 2010) Act 2023, every employer has to take reasonable steps to prevent sexual harassment of their workers. Acas says this includes harassment by third parties such as customers and clients. You have to assess risks and put measures in place before something happens. Acas also says that if you don't, the EHRC could take action and a tribunal could awa