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How to put an AI chatbot on your small business website
A plain-English guide for UK/IE SMBs to add an AI chat widget — FAQ prep, vendor install help, escalation to a human, and when to skip the bot.
12 August 2026 4 min read
By Jason Sibley
How to put an AI chatbot on your small business website
Who this is for
UK and Ireland owners and marketers who want a chat widget on the site to answer common questions out of hours, without promising a custom-built bot or a big IT project.
What it does (in plain English)
An AI chatbot on your website is usually a small widget in the corner. Visitors type a question. The bot answers from content you give it (FAQs, delivery policy,